18 April 2011

Consumers automatically get guarantees from businesses that provide goods or services, under the new national consumer law.

Nationals Member for Lismore Thomas George said the new guarantees replace statutory implied warranties and more clearly set out consumer rights and responsibilities.

“Consumer guarantees are part of the new Australian Consumer Law and will help consumers assert their rights,” he said.

Consumer guarantees apply to goods and services bought on or after 1 January 2011 by a consumer from a supplier or manufacturer. They apply to:

“Consumer guarantees set out rights and responsibilities when something goes wrong with goods or services,” Mr George said.

“Whether you’re dealing with a retailer, manufacturer or service provider, you can use the guarantees to get a problem fixed when goods or services fail to measure up.

“Whoever sold the goods or services, or made the goods, must fix a problem when they fail to meet the guarantees.

“Consumers can turn to the importers if the manufacturer does not have an office in Australia.”

Mr George said consumers would also be able to use consumer guarantees to insist a supplier deal with a defective product, regardless of whether they have a warranty.

“Consumers should no longer get caught in the middle, while the supplier and manufacturer argue over who is responsible,” he said.

“The guarantees also apply to leased, hired and second-hand goods and goods given as gifts.”

Mr George said businesses were responsible for understanding their legal obligations and would face bigger penalties when they break the law.

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Contact Details:

Office: 55 Carrington Street  LISMORE
Postal: PO Box 52  LISMORE  NSW  2480
Telephone: 1800 336 166 or 02 6621 3624
Facsimile: 02 6622 1403  Email:

Authorised by Thomas George MP. Funded using Parliamentary entitlements.