7 July 2011


The O'Farrell/Stoner Government has delivered on another election promise, launching a website offering real-time information on the number of patients waiting for treatment in 58 emergency departments across the state, Nationals Member for Lismore, Thomas George said today.

For the first time in NSW, people can access information on waiting times for treatment - whether it be at their local hospital or a neighbouring hospital – and how to access alternatives such as their local GP or a free 24 hour advice line staffed by a Registered Nurse.

The information will assist people get quicker access to care and in spreading the load between busy emergency departments. It will also provide people with access to a help line if they are not sure about the urgency of their condition and they can find out information about access to GPs.

This is an example of the NSW Government’s commitment to providing open, honest and transparent information to the public.

The site, called www.emergencywait.com.au, went public last Thursday but has been quietly tested by NSW Health for the past seven days to ensure it is running smoothly.

“The NSW Government promised to deliver this site because we are committed to providing timely access to quality care and giving the public honest and accurate data about the state of our health system – and I am very pleased to say that this site does exactly that,” Mr George said.

“If a patient is seriously unwell or badly injured then obviously they should dial 000 for an ambulance or make their way to the nearest Emergency Department but if they are uncertain about whether they should go to the hospital this site will be of great help.

“It details the number of patients - in real time - who have been seen by a triage nurse and are awaiting treatment.

“If you log on to see your local emergency department has 10 people ahead of you, the site will also offer several alternatives near you that may have fewer patients waiting,” he said.

“It also provides average waiting times and the number of beds in each emergency department.

“This is real-time information (updated automatically every fifteen minutes) that will help people make more informed decisions about their care and will also provide everyone with a very clear picture of how our emergency departments are coping – yet another step in this government’s push towards transparency.”

Contact Details:

Office: 55 Carrington Street  LISMORE
Postal: PO Box 52  LISMORE  NSW  2480
Telephone: 1800 336 166 or 02 6621 3624
Facsimile: 02 6622 1403  Email: lismore@parliament.nsw.gov.au

Authorised by Thomas George MP. Funded using Parliamentary entitlements.