SERVICE NSW: NEW GOVERNMENT ONE-STOP SHOP IN LISMORE CUTS QUEUES AND SAVES TIME
Nationals Member for Lismore Thomas George today announced one of the first 18 new one-stop shops which will give access to 210 Government services will be located in Lismore.
Mr George said Lismore’s new Service NSW centre was the next step in cutting red tape and bringing the Government closer to the people.
Combined with a new 24 hour phone service, and a new internet portal to give easy access across Government, the one-stop shops will save time and money.
Mr George said Lismore’s Service NSW office would be established within the existing Roads and Maritime Services (RMS) office in Carrington Street.
“We are making it as easy as possible to do business with the Government and this new office is another step in the right direction,” Mr George said.
“It will be open from 7am until 7pm during the week and from 9am to 3pm on Saturday – meaning you can do your business with Government at a time that suits you.
“Services available at the new office include all the usual RMS licensing, registration, and testing; but you will also be able to pay your rates, enrol to vote or get a national parks annual pass, among other things.”
Mr George said he welcomed the announcement of Premier Barry O’Farrell that Mike Pratt would be the State’s first Customer Service Commissioner.
Mr Pratt, a career banker who has held senior roles at Westpac, NAB and the Bank of New Zealand, will oversee service reforms across the NSW public sector.
Mr Pratt said: “Increasingly, private sector organisations are moving to deliver their products and services across a range of distribution channels such as contact centres, internet, and branches to make it more efficient for consumers and to improve the customer experience.
“The citizens of NSW rightly expect their Government to do likewise, and it is pleasing to see the Government moving to deliver services in a much-improved and integrated manner,” he said.