DELIVERING BETTER CUSTOMER SERVICE IN LISMORE

New animation has been released to provide a preview of the enhanced services residents and businesses will receive at the new Service NSW ‘One Stops Shop’ at Lismore, Nationals Member for Lismore Thomas George said today.

“It will soon be much easier for residents and businesses in the electorate to complete a range of NSW Government transactions – with a new Service NSW centre due to open at Lismore in October,” Mr George said.

“We know people want easier access to government services, faster service and a single point of contact – that is what the new centre at Lismore will provide.

“This new animation shows us the state-of-the art design and technology which will reduce queues and move people in and out of the new centre as quickly as possible.

"At the new Service NSW centre people will be able to renew a driver licence, apply for a fishing licence, register a boat, apply for a birth certificate or get an owner builder permit – all in the one building.

“Service NSW centres will allow people to complete more than 800 transactions and services currently offered by Roads and Maritime Services, Fair Trading and Births, Deaths & Marriages all in the one place – increasing over time.

“The new centre will be open from 7am until 7pm during the week and from 9am to 3pm on Saturday.

“Customers will also be able to make appointments to come to the centre at a time that suits them.

“Next month we also launch a new 24/7 phone service where people will be answered by a person, and a new user-friendly website to help people easily access NSW Government services.” 18 Service NSW centres will open across the state before the end of the year.

For more information about Service NSW visit www.service.nsw.gov.au

The link to view the animation is http://www.youtube.com/watch?feature=player_embedded&v=UAvqUw2T4Ow

Lismore Contact Details:

Office: 55 Carrington Street  LISMORE
Postal: PO Box 52  LISMORE  NSW  2480
Telephone: 02 6621 3624
Facsimile: 02 6622 1403
Email: lismore@parliament.nsw.gov.au

Murwillumbah Contact Details:

Telephone: 02 6672 7577